Contact
Kickfolk — Contact Us
Have a question about sizing, materials, or your recent order? We are here to help!
At Kickfolk, exceptional customer service is just as important to us as crafting great footwear. Whether you need styling advice or assistance with a return, our dedicated support team in Salem, Massachusetts is always ready to assist.
Get in Touch
- Store Name: Kickfolk
- Physical Address: 17 Jackson St, Salem, MA 01970, United States
- Customer Support Email: support@kickfolk.shop
- Phone: (978) 555-0142
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
- Response Time: We strive to answer all emails and inquiries within 24 business hours.
Quick Assistance & Self-Service
Before reaching out, check if these quick links can solve your question right away:
- Looking for order status? Once your order ships, a tracking number is automatically emailed to you.
- Need to cancel an order? Orders can be canceled free of charge any time before fulfillment. Please include "CANCELLATION REQUEST - Order #[Number]" in your subject line for expedited handling.
- Returns & Exchanges: We offer a 30-day return window for unworn shoes in their original box. Contact us with your order number to get your return started.
- Frequently Asked Questions: View our full FAQ Page for immediate answers regarding shipping, sizing, and payment methods.