FAQ
Kickfolk — Frequently Asked Questions (FAQ)
Find answers to common questions about our footwear, shipping times, returns, sizing, and order management. If your question is not listed here, our customer support team is always available to help.
1. Ordering & Cancellations
How do I place an order?
Browse our collection, select your desired style, color, and size, then click "Add to Cart" or "Buy Now". Follow the on-screen instructions at checkout to enter your shipping details and complete your payment securely.
Can I cancel or change my order after placing it?
Yes, you may cancel or request changes to your order free of charge at any time before it has been fulfilled and shipped. Please email us immediately at support@kickfolk.shop or call (978) 555-0142 with your order number and request. Once your order has been packaged and handed over to the carrier, it cannot be canceled and must be processed as a return once delivered.
How do I know my order is confirmed?
Immediately after completing checkout, an automated order confirmation email containing your order summary, receipt, and order number will be sent to the email address provided.
2. Shipping & Delivery
How much does shipping cost?
We offer 100% Free Standard Delivery on all footwear orders across the United States. There are no hidden fees or minimum purchase requirements.
How long will it take for my order to arrive?
- Order Cutoff: 5:00 PM EST (Monday – Friday)
- Processing Time: 1 – 2 business days (Monday – Friday)
- Transit Time: 7 – 13 business days (Monday – Friday)
- Estimated Total Delivery: 8 – 15 business days
How do I track my order?
As soon as your pair leaves our fulfillment facility, you will receive a shipping confirmation email containing a tracking number. Please allow 24 to 48 hours for the carrier to update tracking scans online.
Do you ship internationally?
Currently, Kickfolk ships exclusively to physical residential and commercial addresses within the United States. We do not ship internationally or to APO/FPO addresses at this time.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return window starting from the date tracking confirms delivery. To qualify for a return:
- Footwear must be unworn, in original condition, and tested only on clean indoor surfaces.
- Shoes must be returned in their original packaging and shoe box with all tags intact.
How do I initiate a return?
Send an email to support@kickfolk.shop with your order number, the item you wish to return, and the reason. Our team will review your request and send step-by-step return shipping instructions.
When will I receive my refund?
Once your returned shoes are received and inspected at our warehouse (typically within 3 to 5 business days), we will issue a refund back to your original payment method. Depending on your financial institution, it usually takes 5 to 10 business days for the funds to reflect in your account.
4. Sizing & Fit
How do your shoes fit?
Our shoes are designed to follow standard US footwear sizing. If a specific model runs slightly narrow or wide, we explicitly note it in the product description.
What if I receive the wrong size or they don't fit?
No problem. As long as the shoes have only been tried on indoors and remain in brand-new condition, you can exchange or return them within our 30-day window. Reach out to our support team and we will assist you with sizing recommendations.
5. Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB), as well as accelerated digital checkout options including Apple Pay, Google Pay, Shop Pay, and PayPal.
Is my payment information secure?
Yes. Our checkout is powered by 256-bit SSL encryption and adheres strictly to PCI-DSS Level 1 compliance—the highest security standard in the online payment industry. Kickfolk never stores or views your full card details.
6. Contact & Support
How can I contact customer support?
Our customer support team is happy to assist you:
- Email: support@kickfolk.shop
- Phone: (978) 555-0142
- Store Address: 17 Jackson St, Salem, MA 01970, United States
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Response within 24 hours)