Shipping policy

Last updated: September 17, 2026

Thank you for shopping at Kickfolk. We are committed to providing a transparent, reliable, and smooth shipping experience for all our customers across the United States.

Shipping Rates & Delivery Estimates

We offer Free Standard Delivery on all domestic orders within the United States. There are no surprise handling fees or minimum order requirements at checkout.

Shipping Method Shipping Cost Order Cutoff Time Handling / Processing Time Transit Time Estimated Total Delivery
Free Standard Delivery Free ($0.00) 5:00 PM EST 1 – 2 Business Days (Mon – Fri) 7 – 13 Business Days (Mon – Fri) 8 – 15 Business Days

Order Cutoff Time

  • Cutoff Time: 5:00 PM EST (Eastern Standard Time), Monday through Friday.
  • Orders placed before 5:00 PM EST will begin processing within our standard handling window.
  • Orders placed after 5:00 PM EST, over the weekend, or on recognized US federal holidays will enter processing on the next business day.

Order Processing & Fulfillment

  • All shoe orders require 1 to 2 business days for order verification, quality inspection, sorting, and packaging prior to dispatch.
  • Once your package has been transferred to the shipping carrier, you will receive a shipment confirmation email containing your tracking number.

Tracking Your Order

  • Once fulfilled, you will receive an automated email with tracking information.
  • Please allow 24 to 48 hours for the carrier's tracking system to update scan events online.
  • If you have not received tracking information within 3 business days of placing your order, reach out to us at support@kickfolk.shop with your order number.

Shipping Destinations

  • We currently ship exclusively to physical residential and commercial addresses within the United States.
  • We do not ship to APO/FPO/DPO military addresses or US territories at this time.

Address Changes & Modifications

  • Please review your shipping address carefully before submitting your order.
  • If you notice an error in your address, email support@kickfolk.shop or call (978) 555-0142 immediately.
  • We can only update shipping details before the order has been fulfilled. Once an order has shipped, we cannot reroute the package or modify delivery details.

Damaged, Lost, or Delayed Packages

  • Delayed Packages: If your order has not arrived after 16 business days from your purchase date, contact our support team so we can open an investigation with the carrier.
  • Damaged in Transit: If your package arrives visibly damaged or tampered with, take clear photos of the packaging and shoes and contact us within 48 hours of delivery.
  • Missing / Marked as Delivered: If tracking states your package was delivered but you cannot locate it, check with household members and neighbors, verify your delivery location, and contact us within 3 business days so we can assist.

Contact Information

If you have any questions or require assistance with your shipment:

  • Brand: Kickfolk
  • Email: support@kickfolk.shop
  • Phone: (978) 555-0142
  • Store Address: 17 Jackson St, Salem, MA 01970, United States
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST