Refund policy

Last updated: September 17, 2026

At Kickfolk, we want you to love your footwear. If you are not completely satisfied with your purchase, we are here to help make things right. Please review our policy below for returns, refunds, and order cancellations.

Order Cancellations

  • Window: You may cancel your order free of charge at any time before it has been fulfilled and shipped.

  • How to Cancel: Email us immediately at support@kickfolk.shop with your order number and subject line "CANCELLATION REQUEST".

  • Once an order has been marked as fulfilled/shipped, it cannot be canceled and must be processed as a standard return once delivered.

Returns (30-Day Return Window)

  1. You have 30 days from the date your tracking number confirms delivery to request a return.
  2. Condition Requirements:
    • Shoes must be unworn, unwashed, and in the exact condition they were received.
    • Footwear must be tested indoors on clean surfaces (shoes showing outdoor scuffs or dirt will not be accepted).
    • Items must be returned in their original shoe box, packaging, and include all original tags and accessories.
    • Please do not use the shoe box directly as the shipping box—place it inside a protective shipping polymailer or box.

Non-Returnable Items

  • Final sale or clearance items.
  • Gift cards.
  • Items showing visible signs of wear, odor, or damage not caused during transit.

How to Start a Return

  1. Send an email to support@kickfolk.shop with your order number, the item you wish to return, and the reason.
  2. Our support team will review your request and send return shipping instructions and a return authorization.
  3. Securely pack your shoes and drop the package off at the designated carrier location.

Please note: Returns sent back without prior authorization may experience delays or be rejected.

Refunds

  • Inspection: Once your return package arrives at our warehouse, our team will inspect the footwear within 3 to 5 business days.
  • Approval & Processing: If approved, your refund will automatically be credited to your original method of payment.
  • Timeline: Most financial institutions take 5 to 10 business days to post the refund to your bank or card statement after processing.
  • Shipping Fees: Original shipping charges (if applicable) are non-refundable unless the return is due to our error (defective or wrong item received).

Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If your shoes arrive damaged, defective, or you received the wrong pair or size, contact us within 48 hours at support@kickfolk.shop with photos of the issue. We will replace the product or issue a full refund at no extra cost to you.

Contact Us For any questions regarding your return, refund, or cancellation:

  • Brand: Kickfolk
  • Email: support@kickfolk.shop
  • Phone: (978) 555-0142
  • Address: 17 Jackson St, Salem, MA 01970, United States